Appointment Policy: Deposits, Cancellations, No Shows, Late Appts.
Please note due to a high appointment demand, and limited availability, the following appointment confirmation deposits are required in order to HOLD such appointments:
$25.00 for Vaccine Appointment
$55.00 for Exam Appointment
$55.00 for Boarding Reservation 1-2 days
$100.00 for Dental/Surgery Appointment
$100.00 for Boarding Reservation 3+ days
*All appointment deposits are non-refundable and will be recorded as a credit towards your pet’s visit.
Your appointment(s) and the well-being of your pet(s) are very important to us. We understand that sometimes unexpected delays occur that may require schedule adjustments. We ask that you call to Reschedule with a 24 hour notice (business hours) in order to avoid appointment cancellation fees ranging from $25-$100 depending on appointment type.
Being more than 10 mins late for any scheduled appointment, we will be considered a missed appointment and may result in an extended wait time, as we will see the next scheduled appointment.
We will message you once your appointment request has been reviewed. If this is an urgent request please call us at (702)823-4000.
A representative will send you a text-to-pay link to confirm your appointment.
We appreciate your consideration. Thank you for helping us to continue to provide the best care in a timely and efficient manner for your pet(s) as well as others.